A company in the IT distribution and technology solutions sector, known for its global presence and wide range of products and services aimed at ensuring IT infrastructure for a broad spectrum of clients, faced challenges related to the increasing complexity of teams and diverse work styles. Although individual professionals exhibited a high level of expertise, communication between departments and varied work approaches hindered effective collaboration.

The company’s leadership decided to implement DISC testing for 34 employees in three groups, ranging from individual employees to middle management, to foster a deeper understanding of individual work styles and team collaboration approaches. Based on the test results, a developmental workshop focused on improving team dynamics and communication between individuals in different company divisions followed. The program was led by our officially certified consultant in administering and interpreting DISC psychometric testing.

Program Goal

The aim was to help employees improve the following areas:

• Enhance communication between individuals and teams.
• Increase mutual understanding of work styles and preferences.
• Foster a culture of mutual respect, trust, and open communication.
• Improve overall team effectiveness by developing individual skills.

DISC Testing Implementation

The DISC methodology, which evaluates four basic work preference styles and their combinations: Dominance (D), Influence (I), Steadiness (S), and Conscientiousness (C), was implemented for all employees. All participants completed online testing to gain insight into their work styles. The key value of understanding and applying the test results lay in a subsequent one-day development workshop, where DISC results were interpreted and used to practically adjust behaviors and improve collaboration among team members.

Team Development Workshop

During the one-day team development workshop, individual DISC profiles were analyzed in the context of team dynamics and communication. The workshop focused on:

• Self-awareness and understanding of work styles: Participants reviewed their DISC test results and identified their strengths and areas for improvement in team collaboration.
• Communication strategies for different DISC types: Various approaches to effective communication were discussed, along with how to adapt communication styles to different types of people in the team.
• Role-playing and simulations: Participants engaged in practical scenarios that simulated communication and decision-making challenges to practice new skills and approaches.
• Team collaboration and feedback sharing: This segment helped participants apply learned strategies to real-life situations and foster a culture of open communication.

Results and Impact

Four months after the DISC testing and participation in the team development workshop, the company observed several significant changes. The following metrics were recommended by our certified consultant:

• Improved Team Collaboration: Thanks to a better understanding of behavior patterns and work preferences, communication patterns among team members improved significantly. The company saw a ~30% increase in team productivity, measured through regular managerial feedback and team performance evaluations during monthly reports.

• Faster Decision-Making: As a result of better communication and understanding of work styles, decision-making processes accelerated. ~70% of participants reported that newly applied communication strategies led to faster consensus during team meetings. This result was confirmed through regular monitoring of time data for completing decision-making cycles within a selected group of 10 managers from the 34 trained individuals.

• Reduced Conflicts: Conflicts arising from different work styles were significantly reduced. More than 91% (31 out of 34) participants reported that thanks to the DISC workshop, they learned how to better manage conflicts and communicate effectively with people who have different work styles. The measurement was conducted on the trained group four months after the workshop through internal anonymous HR surveys focused on assessing the occurrence and resolution of conflicts during regular team meetings.

• Higher Engagement and Satisfaction: Improved communication patterns led to increased employee engagement. 79.5% (27 out of 34) participants felt more connected to their team and more motivated to work on common goals. This trend was tracked through an anonymous internal satisfaction survey among the target group (employees and managers), showing a 12% increase in employee satisfaction scores.

Long-Term Benefits and Future Steps

The implementation of DISC testing and the subsequent team development workshop proved to be effective tools for improving communication, collaboration, and team dynamics. This process led to a better understanding of individual work styles, improved interactions among team members, and positive changes in team culture. The initiative contributed not only to better productivity but also to greater employee satisfaction and motivation.

Based on the success of this training, the client decided to involve an additional 120 people across ten groups in DISC testing and the subsequent workshop in 2025 to expand these positive changes throughout the entire organization.